Return Center

I want to cancel my order. What should I do?

  1. You can request a refund within 14 days from the date of delivery of the shipment with the presentation of the invoice, provided that the product you purchased complies with the return conditions.
  2. You can request cancellation without entering into the order shipping process;
  1. The order or products you want to cancel / return; You can request a refund within 14 days of the invoice date with the invoice being submitted, provided the product you purchased complies with the return terms.
  2. You can request a return on the “Create a Return Request” page for the products of your relevant order from My Account > My Orders.
  3. On the Create Return Request page; You can create your return request by selecting the products or all the products you want to cancel, the quantity and the reasons.
  4. Your return request is checked by the authorities of exporgin.shop and approved or rejected. If approved, your tracking code will be emailed to inform the shipping company.
  5. If your return request is approved, you can deliver your products to the shipping company using the shipping tracking code.
  6. When your returned products are delivered to the seller by the courier company, the monitoring and inspection period is completed within two working days, and the returns are approved or rejected.
  7. Refunds of approved returns are sent to the concerned bank on the same day. Although it varies for different banks, refunds are returned within a maximum of 10 business days.

 

  • In order to return orders that have not yet been delivered to you through the shipping company, you must not receive the shipping package delivered to your address and inform the shipping officer that you will return the product. Undelivered parcels will be treated as returns when they reach the seller.

2. What about a refund for canceled orders?

  • Refunds for the requests for which the return/cancellation request has been approved are sent to the bank on the same day.
  1. Although it varies for different banks, refunds are returned within a maximum of 10 working days.
  2. If you have any problems, you can create a new order for your problem by managing orders under your account.
  1. The refund to your account is related to the functioning of the banks, if you are shopping in installments, it will be deposited into your account in installments, and if you make one withdrawal transaction, it will be credited to your account. In these matters, Exporgin has no power and is in the bank.

 

3. Who bears the return shipping fee?

  • As long as the seller sends the product back to the seller with the contracted shipping company, the cost of return shipping is back to the seller.
  • For returns, the buyer will be able to send it with any shipping company, provided that the seller does not have a branch of a contracted shipping company at the buyer's location. In this case, the shipping cost is back to the buyer.

 

4. How can I return my product?

  • You can request a refund of the product within 14 days from the date of delivery of the shipment with the presentation of the invoice, provided that the product you purchased complies with the return conditions.
    1. The product packaging to be returned must be returned within the scope of the return process, and the packaging, if any, and accessories, as well as other products given as gifts, must be returned in full and undamaged.
  • To request a refund of the product;
  1. You can request a refund on the Create a Return page for the products of your relevant order from My Account > My Orders.
  2. On the Create Return Request page; You can create your return request by selecting the products you want to cancel or all products, quantity and reasons.
  3. Your return request is checked and approved or rejected by exporgin.shop  administrators.
  4. If approved, your tracking code will be emailed to the shipping company.
  5. If your return request is approved, you can deliver your products to the shipping company using the shipping tracking code.
  6. When your products are delivered to the seller by the courier company, the monitoring and inspection period is completed within two working days, and the return is approved or rejected.
  7. Refunds of approved returns are sent to the concerned bank on the same day. Although it varies for different banks, refunds are returned within a maximum of 10 working days.
  • In order to return orders that have not yet been delivered to you via the shipping company, you must not receive the parcel of goods delivered to your address and inform the shipping officer that you will return the product. Undelivered parcels will be treated as returns when they reach the seller.

 

  • Return period;
  1. You can follow it from My Account > Return Requests.
  2. You will be notified by e-mail of the approval stages of your return request.
  1. return confirmation; Your return request will be approved on exporgin.shop  after the return is approved by the sellers, and payment instructions will be sent to your bank within 10 working days at the latest.

 

5. How many days for refund requests are legal?

  • You can create your return request within a legal period of 14 days, provided that you do not use the product, including the day you receive your order from the shipping authority, and do not impair its originality and resellability.

 

6. Why was my return request not approved?

  • Return terms may vary by products. Please read the return terms in the product details of your product again. You can review the reason for the return refusal in detail on the My Account > Return Requests page or contact our Customer Service Department.

7. Can I change the product whose order has been confirmed?

  • Product exchange service is not provided. You can cancel your order and place an order again for the product you wish to purchase.

 

8. What are the cases in which I cannot request a refund?

  • Products whose protective elements such as packaging, tape, sealing, packaging have been opened after the order has been delivered to the buyer, and products that are not suitable for return in terms of health and hygiene, etc.
  • Among the requests for return of unacceptable products are the products that are mixed with other products after delivery and cannot be separated due to their nature.
  • If protective items such as packaging, tape, seal, and package are opened after delivery of the product, books, digital content and computer consumables displayed in the material environment.
  • Request to return newspapers and periodicals not provided for in the subscription agreement.
  • Returning disposable products that quickly deteriorate or may expire.
  • Cosmetics and personal care products, lingerie products, swimwear, bikini, books, reproducible software and DVDs, DVDs, VCDs, CDs and tapes, stationery consumables (ink, cartridge, tape, etc.) if they are refundable.
  • White goods (refrigerator, dishwasher, washing machine, ovens [gas, electric, microwave], cooktops, extractor hoods, irons, fans, heaters, coolers), TV, etc. Products requiring installation must only be opened by authorized service personnel after the product has been delivered to you. If the product packaging is opened by authorized service personnel, the product may be out of warranty.

- All rings with diamonds
- 14K all rings
- 22K all products (Bracelets, rings, necklaces, earrings, bracelets, etc.)
- All products with name etc. written on them
- Returns are not accepted for all products that are not personalized but the security label on the product has been removed.

  • If any damage/defect on the product is discovered after opening the product by authorized service personnel, you must fill out the due diligence report/service form/service report, in which the problem is written down in detail, to the authorized service personnel. If you wish to return the product after receiving this document, you can obtain a return code on exporgin.shop , hand the product to the shipper and return the product.

 

9. Can you send orders that I have purchased separately with one shipment?

  • No, sellers cannot provide services in this regard. Unfortunately, orders cannot be combined, as shipments and financial operations can be tracked on an order basis.

 

10. Can I cancel my return request?

  • Your order will be held as long as you do not deliver the products you are requesting to be returned to the courier company. To cancel returns that you have delivered to the courier company, you may contact a customer representative and follow up on the process by discussing it in more detail.

11. My return request was rejected but my product did not arrive?

  • Your product may have been lost during shipping or it may not have been shipped by the seller. In such a case, you can contact our customer representative for a detailed follow-up of the process.

12. Incomplete money was returned to my account. What should I do?

  • If the products you want to return are included in rebates campaigns, the terms of the campaign may change based on the product.
  • Campaign accounts may vary depending on the basket. You can contact our customer service department for a detailed inspection request.

13. My return period has expired, can I return the product?

  • According to the distance sale agreement, the legal return period should be within 14 days. This period starts from the day you receive your merchandise.
  • If you have not requested a return within the legal period of 14 days, your product will not be returned.